Shipping & Freight Information

All mail, fax, and telephone orders received before 3:00 p.m. are processed for shipment immediately and will ship on or before the next business day. Orders placed after 3:00 p.m. will be processed the next business day.

All orders are shipped UPS Ground unless otherwise specified. Air services are not available for any liquid products. Packages should be inspected for any damage upon delivery and the delivery agent notified before they leave your site. Freight charges are the responsibility of the customer and will be added to all orders. All orders are shipped F.O.B. Fragra*Matics unless specified otherwise. Claims are the responsibility of the consignee. UPS Ground fees are subject to change without notice. And any quote of freight charges by a sales person is an estimate only and may vary at the time of delivery.

Customer Pick Up Orders

We will attempt to contact any customers who have not picked up orders, backorders or repair orders that are available. Orders left over 30 days may be shipped and billed, including freight charges. We cannot be responsible for items left over 60 days