Returns Policy

To return products, please call Fragra*Matics Customer Service at 1-800-643-1574 to receive a Return Merchandise Authorization (RMA #). Return items must be shipped prepaid. We suggest you ship the products to us in their original packaging and insure shipment. Please understand that Fragra*Matics cannot be responsible for loss or damage during return shipment to Fragra*Matics. Items must be returned within thirty (30) days of receipt of order and must be in as-new condition, complete with all manuals, parts and accessories as sold originally. Items ordered incorrectly are subject to a restocking fee of up to 20%. All return orders must include the RMA# on the package for proper processing. Returns without a valid RMA# will not be processed and will be returned to the shipper. No returns will be accepted freight collect.

Send returns to:
Fragramatics
3021 Midland Dr. South
Pine Bluff, AR 71603