Frequently Asked Questions

Q: What is covered under my warranty and how do I get a warranty replacement part?

A: Fragramatics provides a limited one-year warranty excluding exterior hose and handle assemblies which are subject to wear and tear. If you suspect your unit is still under warranty, we must have the vacuum’s serial number to verify date manufactured.

Q: If I lost my keys, how can I get a replacement?

A: You can call Fragramatics with the serial number of the vacuum to verify ownership.

Q: What is the difference between “Blue Label”, “Green Label”, and “Red Label” fragrances?

A: Blue Label fragrances are water based and are freeze protected to 20°F. Green Label and Red Label fragrances are solvent (oil) based and are freeze protected to -40°F. Red Label fragrances are intended for use in the Full Service dispenser only.

Q: When should I change to “Winter Formula” shampoo?

A: When temperatures are consistently below freezing.

Q: Can I use colored water or fragrance in my bubbling visual display?

A: Only use Fragramatics Visual fluid in the display.

Q: Can I buy equipment and products directly from Fragramatics or do I need to go through a Distributor?

A: We sell all equipment and products factory direct, but for installation and service please contact an authorized Distributor in your area.

Q: When will my order be shipped?

A: Equipment is built to order and usually takes 4-6 weeks. Parts and chemical orders are processed during normal business hours, Monday-Thursday 8:00-5:00(closed from 12:00-1:00 for lunch)and Friday 8:00-12:00. In stock items typically ship the next business day, except on Fridays when the warehouse is closed.